Versand
Shipping Policy
At MontageUM, we are committed to providing a reliable and efficient shipping experience for our customers. This Shipping Policy explains how we process, ship, and deliver your orders.
Order Processing Time
All orders are processed within 1–3 business days after receiving your order confirmation.
Orders are not processed or shipped on weekends or public holidays. If there are any delays due to high order volumes, holidays, or unexpected circumstances, we will notify you as soon as possible.
Shipping Time
Estimated delivery times:
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European Union (EU): 5–10 business days
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Other international destinations: 7–15 business days
Please note that delivery times are estimates and may vary depending on your location, customs procedures, carrier delays, or other external factors.
Shipping Costs
Shipping costs are calculated based on the destination, package weight, and shipping method selected during checkout.
Any applicable shipping fees will be displayed before completing your purchase.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow 24–48 hours for tracking information to become active.
Customs, Duties, and Taxes
For orders shipped within the European Union, applicable taxes and fees are handled according to EU regulations.
For international orders outside the EU, customers may be responsible for any customs duties, import taxes, or additional fees imposed by local authorities.
Delivery Issues
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Please include your order number and shipping details so we can assist you as quickly as possible.
Incorrect Address Information
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect address is provided and the package cannot be delivered, additional shipping costs for resending the order may apply.
Lost or Damaged Packages
We are not responsible for delays caused by shipping carriers, customs inspections, or circumstances beyond our control.
If your package arrives damaged or appears to be lost, please contact us immediately at:
We will work with the shipping carrier to investigate and resolve the issue.
Company Information
Legal Company Name: Selskabet Solutions ApS
Trade Names: MontageUM ApS, UM Solutions ApS
Country: Denmark
Registered Address: Højgårdshaven 15, 6000 Kolding, Denmark
CVR Number: 26211557
Phone: +45 30153593
Email: support@montageum.com